Owner operated.Craftsman, not salesman oriented.The man you see and hear on the phone and see at your house is the same guy who does the work.I wont leave the outcome of your job to chance by putting it in the hands of some hourly worker who may or may not care about quality because hourly workers usually care about one thing - getting more hours.If I don't do it myself, I have quality sub contractors THAT I DO NOT MAKE ANY MONEY FROM, who I refer the work