Divine's professional techs., will always give assessments and everything will be explained to you prior to doing the cleaning. If there are possible permanent stains in your carpet or furniture, our technicians will point them out to you and alert you of the problem as well. Of course we will do everything in our power to try to get the stains out but not all stains are removable, it depends on a lot of factors. Just like some stains you may have on one of your shirts or dresses, in all cases, our technician will do everything in his power to clean your home. We guarantee our service only on spots and or stains that we remove during cleaning (one week guaranteed), providing that you honor our technicians' recommendations on what needs to be done on your carpets, e.g. if you need deep cleaning and our technicians recommend it and you don't want to do it and just want us to steam clean your carpets, we will be happy to steam clean your carpets, however we cannot guarantee anything